Privacy Policy

IMG Marker Studio ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our professional image annotation platform.

This policy applies to all users of our Service, including both free and paid subscribers. By using IMG Marker Studio, you consent to the data practices described in this policy.

2.1 Account Information

When you create an account, we collect:

• Name and email address
• Password (encrypted and securely stored)
• Account preferences and settings
• Subscription and billing information

2.2 Project and Annotation Data

When you use our annotation tools, we store:

• Images you upload for annotation
• Annotation data including bounding boxes and labels
• Project metadata and organization
• Export history and format preferences

2.3 Usage Analytics

We collect anonymous usage data to improve our Service:

• Feature usage patterns and frequency
• Performance metrics and error logs
• Browser type and device information
• IP address and general location (country/region)

2.4 Communication Data

When you contact us, we may collect:

• Support ticket content and correspondence
• Feedback and survey responses
• Email communication history

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our annotation platform
• Account Management: To create and manage your user account
• Billing and Payments: To process subscription payments and manage billing
• Customer Support: To respond to your inquiries and provide technical support
• Service Improvement: To analyze usage patterns and enhance platform features
• Security: To detect, prevent, and address technical issues and security threats
• Legal Compliance: To comply with applicable laws and regulations
• Communication: To send important service updates and notifications

4.1 Data Storage

Your data is stored securely using:

• Supabase for database and authentication services
• Cloud storage with encryption at rest and in transit
• Regular automated backups to prevent data loss
• Geographically distributed infrastructure for reliability

4.2 Security Measures

We implement industry-standard security practices:

• SSL/TLS encryption for all data transmission
• Strong password requirements and secure authentication
• Regular security audits and vulnerability assessments
• Access controls and monitoring systems
• Employee training on data protection practices

4.3 Data Retention

We retain your data as follows:

• Account data: Until account deletion or as required by law
• Project data: Until project deletion or account termination
• Usage analytics: Anonymized data may be retained indefinitely
• Billing records: As required by tax and accounting regulations

5.1 Payment Processing

We use Stripe for secure payment processing. Stripe may collect and process payment information according to their privacy policy. We do not store complete credit card information on our servers.

5.2 Analytics Services

We may use analytics services like Google Analytics to understand how users interact with our platform. These services may use cookies and similar technologies to collect usage information.

5.3 Infrastructure Providers

Our platform is hosted on cloud infrastructure providers who may have access to your data as part of providing hosting services. These providers are bound by strict data processing agreements.

We do not sell, trade, or rent your personal information. We may share your data only in the following circumstances:

• With your consent: When you explicitly authorize data sharing
• Service providers: With trusted third parties who assist in operating our platform
• Legal requirements: When required by law, court order, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Safety and security: To protect the rights, property, or safety of our users

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Export your annotation data in standard formats
• Restriction: Request limitation of data processing in certain circumstances
• Objection: Object to processing of your data for specific purposes

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

We use cookies and similar technologies to:

• Maintain your login session and preferences
• Analyze platform usage and performance
• Provide personalized user experience
• Ensure platform security and prevent fraud

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including GDPR for EU users.

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a prominent notice on our platform. Your continued use of the Service after such modifications constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Privacy Officer
Email: [email protected]
Website: https://imgmarker.com

For EU users, you also have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your concerns.